Returns and Refund Policy
You can return unused items within 30 days of receiving your original order for a refund.
All returned items are inspected before a refund is approved. Products must be returned in their original condition.
By "original condition", we mean:
- All original packaging and labels have been retained and are in good condition
- The product has not been used
- The product is in a condition that allows it to be resold at full price
We reserve the right to refuse a refund where returned products do not meet these conditions.
How to Return an Order
Please complete our Returns Form before sending your return.
- Fill out the Returns Form by clicking on the button below.
- Enter your order and return details.
- Select the appropriate return location.
- Submit the form.
- Print a copy of the completed form and include it inside your return parcel.
- Pack your items securely and send them to the relevant return address below.
Return Shipping Costs
Unwanted items must be returned at your own expense. Original delivery charges and return postage costs are non-refundable.
Please package your return securely. The parcel remains your responsibility until it has been received at the return location.
Return Addresses
United Kingdom
Pinnacle International Freight C/O Igluu Ltd
Rapier House
Crown Business Park
Station Road, Old Dalby
Leicester LE14 3NQ
Australia
EWE / Igluu Ltd Building 6.1
261–269 Gooderham Road
Entry via 15–4 Snipe Street
Willawong QLD 4110
Other Countries
For returns from any other country, please contact our Customer Service team at hello@igluumealprep.com before sending your parcel.
Refunds
Once your return has been received and inspected, we will process your refund. Refunds will be issued to your original payment method.